Before publishing: replace every item shown in square brackets with your own details, and have this page checked by a solicitor or your insurer. This is a working draft, not legal advice.
About us
Console Pest Control is a trading style of Console Building Solutions Ltd, a company registered in England and Wales (company number [COMPANY NUMBER]), registered office [REGISTERED ADDRESS].
Quotations and prices
Any price we give before seeing the property is an estimate based on what you have told us. The final price is confirmed once our technician has inspected the property and identified the pest, the extent of the problem and the work required. We will tell you the price before we begin any treatment, and we will not carry out chargeable work you have not agreed to.
Prices quoted [include / exclude] VAT. Proofing, repair work and additional rooms are quoted separately.
Booking, cancellation and missed appointments
- We will agree an appointment slot with you. We will contact you if we are running late.
- If you need to cancel or rearrange, please give us at least [24] hours notice.
- If we attend at the agreed time and cannot get access, we may charge a missed appointment fee of [AMOUNT].
Preparing for a treatment
Some treatments only work if the property is prepared properly. Bed bug and flea treatments in particular need bedding laundered, floors cleared and furniture moved. We will tell you what is needed before we attend and confirm it in writing. If the preparation has not been done, the treatment may not be effective, and we may need to rearrange and charge for the additional visit.
Access, people, pets and safety
- You must tell us before treatment about anyone in the property who is pregnant, has a respiratory condition or other relevant health condition, and about any pets, fish tanks or beehives.
- People and pets must stay out of treated areas for the period our technician specifies.
- You must tell us about any hazards at the property, including asbestos, unsafe flooring, loft access and electrical faults.
- Our technicians will not enter a space they judge unsafe.
Our guarantee
Where we carry out a treatment programme, we guarantee the work for [PERIOD] from the final visit. If the treated pest returns within that period, we will return and re-treat at no charge. The guarantee does not apply where the agreed proofing work has not been carried out, where preparation instructions were not followed, where access for follow-up visits was not provided, or where there is a new infestation from a neighbouring property or a new source.
Payment
Payment is due [on completion of the work / within 14 days of invoice] unless we have agreed otherwise in writing. For contract customers, payment terms are set out in the contract. We accept [card, bank transfer and cash]. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 where the customer is a business.
Your right to cancel as a consumer
If you are a consumer and the contract was agreed away from our premises or at a distance, you have 14 days to cancel without giving a reason. If you ask us to begin work within that period and then cancel, you must pay for the work already carried out. Emergency callouts requested for immediate attendance are provided on this basis.
Our liability
We carry public liability insurance of [AMOUNT]. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else where the law does not allow us to limit liability.
We are not responsible for damage caused by pests before we attended, for pre-existing defects in the property, or for business losses where you are using our services for a business purpose beyond what was reasonably foreseeable when the contract was made.
Complaints
If something has gone wrong, contact us at info@consolepestcontrol.com or 07771 919342. We will acknowledge your complaint within [2 working days] and aim to resolve it within [14 days].
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Last updated: [DATE].